Terms of service
**General Terms and Conditions:**
This website is provided to you subject to your unconditional acceptance of the terms of use, provisions, and warnings in our contractual provisions ("General Terms of Use"). By accessing and using the website, you accept these General Terms of Use without any reservation. These General Terms of Use apply to this website as well as to all internet and other network initiatives of Clothilde. If a provision of these General Terms of Use is not applicable or conflicts with a provision of mandatory law, this inapplicability will not affect the validity or applicability of the other provisions. You acknowledge that these General Terms of Use and the use of this website do not create any form of legal partnership between you and Clothilde.
**Use Safety:**
Clothilde provides natural cosmetic products subject to the following conditions:
- 95-100% natural, with a minimum of synthetic, chemical substances in the ingredient list (the potentially most harmful ones are not present).
- Clothilde takes responsibility for the quality of the products it provides but is not liable for any damage, whether direct, incidental, or punitive, arising from the use of, or the inability to use information correctly, as stated on http://www.clothilde-shop.com.
Information about the ingredients used in cosmetic products on this website is not intended as, and should not be interpreted as, advice or recommendation regarding the use of a cosmetic product or ingredient. If you have questions about your use of a cosmetic product, consult the labels on the product and/or consult a doctor. Use cosmetic products as prescribed by the manufacturer. Always avoid eye contact, ingestion, and use on very young babies or pregnant women unless otherwise stated.
Natural products may contain (sometimes) a high level of essential oils or other potent ingredients that can lead to allergic reactions. Please use a product with care and according to the instructions. If you experience a severe reaction or have very sensitive skin, we recommend consulting a dermatologist before use. If you have questions, you can always contact us: hello@clothilde-shop.com.
**Information on the Website:**
A text, list, photo, product announced on this website may contain technical or substantive inaccuracies or typographical errors. This information is subject to periodic change. Clothile and/or third parties (webmaster, authors) can make changes to this website at any time. Do not make important decisions based on data from this website. Consult a competent professional organization for specific advice tailored to your situation. Some countries or jurisdictions do not allow the exclusion or limitation of liability for indirect or consequential damages, so this limitation may not apply to you. If you do not agree with all or part of this website, or if you disagree with the General Terms of Use, your only and exclusive remedy is to stop using this website.
This website is intended to provide general information about clothilde-shop.com and its respective activities. Although Clothilde strives to provide information that it believes is current and accurate, Clothilde does not guarantee the adequacy, accuracy, completeness, or timeliness of that information, nor that the website is comprehensive or suitable for use for a particular purpose. Clothilde also does not guarantee continuous access to the website, the absence of disruptions, or the proper functioning of the website. The information provided on this website is not intended to serve as a basis for evaluating Clothilde. The interested visitor will, if necessary, consult information sources provided for by law. Nothing on this website should be considered an offer to purchase or sell products or services, or in general, to conclude an agreement, unless otherwise stated.
**Price Guarantee:**
Clothilde guarantees the prices displayed on its website. Prices include Belgian VAT of 21% and exclude handling and shipping costs (see Delivery Policy for more information).
**Payment:**
Payments are made online or by advance transfer. Payments are protected via a secure server. Only when payment is completed and received can we proceed with shipping the order (for which you will receive a confirmation email).
**Use of Promotions:**
Promotions are not cumulative, so only one exclusive benefit (discount, free delivery, lowering the price, voucher, etc.) can be used at a time.
**Disputes:**
All disputes related to or arising from (the use of) the website will be exclusively subject to Belgian law. Belgian courts have exclusive jurisdiction to act in these disputes. The use of this website is not allowed in countries where all of these provisions, including this section, do not apply. A printed version of these General Terms of Use and any warnings delivered in electronic form will be accepted in any judicial or administrative procedure arising from or related to these General Terms of Use, in the same manner and under the same conditions as other documents and commercial registers created and kept in printed form. All rights not expressly waived in this document are reserved.
**Damage to Your Computer:**
We strive to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or the websites accessible through us will not damage your computer. It is your responsibility to ensure that the right equipment is available to use the website. We will not be liable to any person for any loss or damage that may arise to computer equipment as a result of using this website.
Clothilde-shop.com undertakes all possible efforts to protect its website from viruses, hacking attacks, or other computer crimes, but does not guarantee the absence of viruses, hacking attacks, or other computer crimes.
**Cancellation of an Order by Clothilde:**
We reserve the right to cancel the agreement between us if:
- We have insufficient stock to deliver the goods you ordered.
- We do not deliver to your country, or one or more of the goods you ordered were listed at an incorrect price due to a typographical error or an error in price information received by us from our suppliers.
If we cancel your order, we will notify you by email, and the relevant amount will be transferred to your account as soon as possible, but in any case within 30 days of your order.
**Gift Vouchers:**
- Gift vouchers may not be cash refunded or exchanged.
- Gift vouchers are usable online and in our store.
- Gift vouchers are not reloadable.
**Changes in Legal Notices:**
We reserve the right to change these terms from time to time, and you should review them as often as possible.
Clothilde-shop.com reserves the right to amend these General Terms of Use at any time and without explicit notice. Therefore, as a user, it is advisable to review these General Terms of Use each time you visit the website.
**Privacy:**
You acknowledge and accept to be bound by the terms of our privacy policy (see Legal Terms & Privacy).
**User Obligations:**
The user undertakes i) not to use the website for illegal or harmful purposes; ii) not to prevent access to the website, nor to disrupt or modify the website, nor to make the website less efficient or cause damage to the website, Bio'tylab.com, or third parties; iii) not to use the website to transmit or distribute computer viruses or harmful or illegal information; iv) not to compromise the intellectual rights present on the website; (v) not to send or post unsolicited messages. clothilde-shop.com reserves the right to report to the competent authorities users who violate Belgian or international law and to suspend indefinitely the access to and use of services and data of any user who violates these General Terms of Use or does not comply with them.
**Contact Information:**
If you have any questions about these terms or comments or
complaints about our website, you can always contact us:
Email: hello@clothilde-shop.com
Beauty full stories BV
Korte Zoutstraat 17 - 9300 Aalst - Belgium
BE 0731.965.760
Version of September 2019
This website is provided to you subject to your unconditional acceptance of the terms of use, provisions, and warnings in our contractual provisions ("General Terms of Use"). By accessing and using the website, you accept these General Terms of Use without any reservation. These General Terms of Use apply to this website as well as to all internet and other network initiatives of Clothilde. If a provision of these General Terms of Use is not applicable or conflicts with a provision of mandatory law, this inapplicability will not affect the validity or applicability of the other provisions. You acknowledge that these General Terms of Use and the use of this website do not create any form of legal partnership between you and Clothilde.
**Use Safety:**
Clothilde provides natural cosmetic products subject to the following conditions:
- 95-100% natural, with a minimum of synthetic, chemical substances in the ingredient list (the potentially most harmful ones are not present).
- Clothilde takes responsibility for the quality of the products it provides but is not liable for any damage, whether direct, incidental, or punitive, arising from the use of, or the inability to use information correctly, as stated on http://www.clothilde-shop.com.
Information about the ingredients used in cosmetic products on this website is not intended as, and should not be interpreted as, advice or recommendation regarding the use of a cosmetic product or ingredient. If you have questions about your use of a cosmetic product, consult the labels on the product and/or consult a doctor. Use cosmetic products as prescribed by the manufacturer. Always avoid eye contact, ingestion, and use on very young babies or pregnant women unless otherwise stated.
Natural products may contain (sometimes) a high level of essential oils or other potent ingredients that can lead to allergic reactions. Please use a product with care and according to the instructions. If you experience a severe reaction or have very sensitive skin, we recommend consulting a dermatologist before use. If you have questions, you can always contact us: hello@clothilde-shop.com.
**Information on the Website:**
A text, list, photo, product announced on this website may contain technical or substantive inaccuracies or typographical errors. This information is subject to periodic change. Clothile and/or third parties (webmaster, authors) can make changes to this website at any time. Do not make important decisions based on data from this website. Consult a competent professional organization for specific advice tailored to your situation. Some countries or jurisdictions do not allow the exclusion or limitation of liability for indirect or consequential damages, so this limitation may not apply to you. If you do not agree with all or part of this website, or if you disagree with the General Terms of Use, your only and exclusive remedy is to stop using this website.
This website is intended to provide general information about clothilde-shop.com and its respective activities. Although Clothilde strives to provide information that it believes is current and accurate, Clothilde does not guarantee the adequacy, accuracy, completeness, or timeliness of that information, nor that the website is comprehensive or suitable for use for a particular purpose. Clothilde also does not guarantee continuous access to the website, the absence of disruptions, or the proper functioning of the website. The information provided on this website is not intended to serve as a basis for evaluating Clothilde. The interested visitor will, if necessary, consult information sources provided for by law. Nothing on this website should be considered an offer to purchase or sell products or services, or in general, to conclude an agreement, unless otherwise stated.
**Price Guarantee:**
Clothilde guarantees the prices displayed on its website. Prices include Belgian VAT of 21% and exclude handling and shipping costs (see Delivery Policy for more information).
**Payment:**
Payments are made online or by advance transfer. Payments are protected via a secure server. Only when payment is completed and received can we proceed with shipping the order (for which you will receive a confirmation email).
**Use of Promotions:**
Promotions are not cumulative, so only one exclusive benefit (discount, free delivery, lowering the price, voucher, etc.) can be used at a time.
**Disputes:**
All disputes related to or arising from (the use of) the website will be exclusively subject to Belgian law. Belgian courts have exclusive jurisdiction to act in these disputes. The use of this website is not allowed in countries where all of these provisions, including this section, do not apply. A printed version of these General Terms of Use and any warnings delivered in electronic form will be accepted in any judicial or administrative procedure arising from or related to these General Terms of Use, in the same manner and under the same conditions as other documents and commercial registers created and kept in printed form. All rights not expressly waived in this document are reserved.
**Damage to Your Computer:**
We strive to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or the websites accessible through us will not damage your computer. It is your responsibility to ensure that the right equipment is available to use the website. We will not be liable to any person for any loss or damage that may arise to computer equipment as a result of using this website.
Clothilde-shop.com undertakes all possible efforts to protect its website from viruses, hacking attacks, or other computer crimes, but does not guarantee the absence of viruses, hacking attacks, or other computer crimes.
**Cancellation of an Order by Clothilde:**
We reserve the right to cancel the agreement between us if:
- We have insufficient stock to deliver the goods you ordered.
- We do not deliver to your country, or one or more of the goods you ordered were listed at an incorrect price due to a typographical error or an error in price information received by us from our suppliers.
If we cancel your order, we will notify you by email, and the relevant amount will be transferred to your account as soon as possible, but in any case within 30 days of your order.
**Gift Vouchers:**
- Gift vouchers may not be cash refunded or exchanged.
- Gift vouchers are usable online and in our store.
- Gift vouchers are not reloadable.
**Changes in Legal Notices:**
We reserve the right to change these terms from time to time, and you should review them as often as possible.
Clothilde-shop.com reserves the right to amend these General Terms of Use at any time and without explicit notice. Therefore, as a user, it is advisable to review these General Terms of Use each time you visit the website.
**Privacy:**
You acknowledge and accept to be bound by the terms of our privacy policy (see Legal Terms & Privacy).
**User Obligations:**
The user undertakes i) not to use the website for illegal or harmful purposes; ii) not to prevent access to the website, nor to disrupt or modify the website, nor to make the website less efficient or cause damage to the website, Bio'tylab.com, or third parties; iii) not to use the website to transmit or distribute computer viruses or harmful or illegal information; iv) not to compromise the intellectual rights present on the website; (v) not to send or post unsolicited messages. clothilde-shop.com reserves the right to report to the competent authorities users who violate Belgian or international law and to suspend indefinitely the access to and use of services and data of any user who violates these General Terms of Use or does not comply with them.
**Contact Information:**
If you have any questions about these terms or comments or
complaints about our website, you can always contact us:
Email: hello@clothilde-shop.com
Beauty full stories BV
Korte Zoutstraat 17 - 9300 Aalst - Belgium
BE 0731.965.760
Version of September 2019